Grievance Redressal Escalation Matrix

• For any Grievances:
  
  
  • Step 1: The client should first contact the RA using the details on its website
                 (https://sethamit.com/grievance-redressal-escalation-matrix/ ) or following contact details:
    
                  Contact Amit Seth , Sebi Registered Research Analyst – amitseth.research@gmail.com
    
    
  • Step 2: If the resolution is unsatisfactory, the client can also lodge grievances through SEBI’s SCORES platform
                 at scores.sebi.gov.in
    
    
  • Step 3: The client may also consider the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in

Instruction to use

1. The above table must be displayed in office as well as on the website
   
   
2. For Individual, CC, Head of CC, Compliance officer, CEO, Principal officer can be same one person. In such cases you can either fill the same information in all columns or mention only compliance officer and principal officer. In case of Individual, Research analyst will be the compliance officer and principal officer.
   
   
3. For non individual, Fill the rows which are applicable to Row of compliance officer, CEO, Principal officer must contain information. In case you have customer care / Head of customer care- you can fill that accordingly. If you do not have-you can leave these two blanks.